How to Request a New EBT Card

Requesting a new EBT card is a simple process that can be done online, over the phone, or in person by contacting your state’s EBT customer service. Here are the steps to help you get a new EBT card.

Step 1: Check your EBT card expiration date

Before requesting a new EBT card, make sure to check the expiration date on your current card. If your card is nearing expiration, you may receive a new one automatically in the mail.

Step 2: Contact your state’s EBT customer service

  1. Find the contact information for your state’s EBT customer service online or on the back of your current EBT card.
  2. Call the customer service number and follow the prompts to request a new EBT card.
  3. Make sure to have your EBT card number and personal information ready when you call.

Step 3: Request a new EBT card online

Many states offer the option to request a new EBT card online through their website. Follow these steps to request a new card online:

Website Steps
State EBT website Log in to your account, navigate to the “EBT card services” section, and request a new card.

Step 4: Visit your local EBT office

If you prefer to request a new EBT card in person, you can visit your local EBT office and speak to a representative. Make sure to bring your current EBT card and identification with you.

Step 5: Follow up on your new EBT card request

  • After requesting a new EBT card, make sure to follow up to ensure that the request has been processed.
  • If you do not receive your new EBT card within the expected timeframe, contact customer service for assistance.

By following these steps, you can easily request a new EBT card to replace your lost, stolen, or damaged card. Remember to keep your EBT card safe and secure to prevent the need for a replacement in the future.