Getting a new P EBT card in Illinois is a simple process that can be done online or over the phone. Follow the steps below to easily replace your lost or damaged card.
Step 1: Check Eligibility
Before requesting a new P EBT card, ensure that you are eligible for benefits. In Illinois, the P EBT program provides nutrition assistance to families with children who would have received free or reduced-price meals if schools were open. If you meet the eligibility criteria, you can proceed to request a new card.
Step 2: Contact Customer Service
If you have lost or damaged your P EBT card, you can contact the Illinois Department of Human Services (DHS) Customer Service helpline at 1-800-843-6154. The helpline is available from Monday to Friday, from 8:00 am to 5:00 pm. A customer service representative will guide you through the process of ordering a replacement card.
Step 3: Provide Necessary Information
When contacting customer service, be prepared to provide the following information to verify your identity and eligibility for benefits:
- Your full name
- Date of birth
- Case number (if applicable)
- Address
Step 4: Receive Your New Card
Once you have requested a new P EBT card, it will be mailed to the address on file with the DHS. It usually takes 7-10 business days for the card to arrive. Make sure to keep an eye on your mailbox and activate the new card as soon as you receive it.
Step 5: Activate Your Card
Upon receiving your new P EBT card, follow the activation instructions provided in the envelope. Typically, you can activate your card online or by calling the number on the back of the card. Once activated, you can start using the card to purchase eligible food items.
Obtaining a new P EBT card in Illinois is a straightforward process that can be completed quickly. By following the steps outlined above, you can ensure that you receive your replacement card without any hassle.