If you want to dispute a charge on your EBT card, the first step is to contact your state’s EBT customer service hotline. They will guide you through the process of filing a dispute and investigate the charge on your behalf.
Check Your Transaction History
Before disputing a charge, make sure to review your transaction history to ensure that the charge is indeed unauthorized or incorrect. You can do this by logging into your EBT account online or by calling the customer service hotline for a detailed report.
Contact Customer Service
- Call the EBT customer service hotline provided on the back of your card
- Explain the situation to the customer service representative and provide details about the disputed charge
- Request for a dispute form to be sent to you, if necessary
Fill Out and Submit a Dispute Form
- Once you receive the dispute form, fill it out completely with all relevant information about the disputed charge
- Attach any supporting documentation, such as receipts or screenshots, that can help in resolving the dispute
- Submit the completed form along with the supporting documentation either by mail or online, based on the instructions provided by the customer service representative
Follow up on Your Dispute
After submitting the dispute form, make sure to follow up with the EBT customer service hotline to check on the status of your dispute. You may need to provide additional information or clarification, so stay in touch with the customer service team until the issue is resolved.
File a Complaint with the FNS
If you are not satisfied with the resolution provided by the EBT customer service, you can file a complaint with the Food and Nutrition Service (FNS). They oversee the EBT program and can help escalate your issue for a fair resolution.
In conclusion, disputing a charge on your EBT card requires you to be proactive and thorough in providing information and documentation. By following the steps outlined above and working closely with the customer service team, you can resolve any unauthorized or incorrect charges on your EBT card effectively.